POSTAGE & SHIPPING
POSTAGE & SHIPPING
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
Nobody likes the unknown so we try to make the process as easy as possible for all our customers that why our standard shipping across all of Australia is only $ 9.95 with all products purchased from Adult Naughty Store.
All purchases over $ 60 AUD qualify for free shipping.
We can offer express post with most of our products, please contact us On Live Chat Or email and we can advise you what costs will need to be added to the order.
We are 100% committed to ensuring that all deliveries are as discreet as possible, to enable your shopping experience with us to be as pleasant as possible. Your order will be packaged in a discreet, plain parcel. The only details included will be the recipient’s details.
If you are not available at the time of delivery, a card will be left for you to collect your parcel from the nearest Post Office (Don't worry all items are packaged discreetly with no identifying markings).
Orders are processed and shipped within 1-3 days of payment. Postal tracking is included with all orders. An e-mail will be issued for all orders dispatched to your address with the details for tracking products.
Shipping times will vary depending on location however generally shipping and handling can take up to between 7 - 15 days and if you're located in remote areas (deliveries outside of metropolitan areas may take longer).
All orders placed outside of normal business hours Monday to Friday and weekends will be processed the following business day. Rest assured we will process your order as fast and as quick as our sales team can get your items from shelf to post box.
Please note if we are out of stock, we will send your product directly from our distribution center which includes overseas locations i.e USA & Asia to save time so you don't have to wait until our next shipment arrives. (Please allow 10 to 20 business days)
Packages from our local and international warehouses will be shipped by postage couriers dependent on the weight and size of the products. All postage is ordered through local carriers, for instance, AUS / NZ Post to Australia & New Zealand.
In the unlikely event that a parcel has been dispatched and not received, please check your letterbox for the collection slip as the parcel will be waiting for pick up at your local post office. If no collection slip, please use the tracking information in the shipment email to find the location of your parcel, and go and collect it from the appropriate local post office using the tracking ID as your reference number. Ensure to take a photo ID and something with your name and address on it. A driver’s license is best.
If you are unable to find the parcel in tracking, or something else has happened, then please contact our support team using our contact us page. Please quote your order number within this email. If a parcel has been sent but it has not been received, we will investigate the status of your product.
If you have entered an incorrect address and the parcel has not to be received or returned, we cannot be held responsible for non-delivery. We encourage all customers to double-check the shipping address on the checkout page, prior to placing the order and also again in the delivery email which is sent after placing the order.
If the parcel has been dispatched and the correct address has been supplied then we will either resend the goods again or refund the order.
All sex doll products involve complex working procedures, are made to order and takes 3-5 business days to complete manufacture for each lifelike silicone doll. All products will be placed in discreet & safe packaging to avoid any damage during transport to guarantee the quality to the end-user.
Tracking your order will be through either one of the three options:
Estimated Delivery Time
3-7 business days (http://www.fedex.com)
3-7 business days (http://www.ups.com)
3-7 business days (http://www.dhl.com)
Customs Duties and Taxes
Depending on your country’s laws, you may be subject to import duties and taxes on your purchases. Our Dolls includes the cost of your item(s), shipping, any additional import duties and taxes to most countries (USA, Canada, Australia / New Zealand, European Union), however for those countries that still required clearance from customs we will Endeavor to provide you with the necessary information so that you’re not paying for any additional import duties and taxes. We are dedicated to delivering our Dolls more quickly and in shorter time periods than any other online sex doll store.
What if you're out when your order arrives?
If you're out when your package is being delivered, the courier company will leave a card scheduling another delivery attempt or advise you where you to pick up your discreetly packaged order.
If your parcel is taken to the nearest courier service depot, you can collect it or arrange for it to be redelivered.
What if your order doesn't arrive when you expect?
If your parcel is more than 12 working days overdue, please contact us.